The voice and PBX services are part of the communication services offered by MBV IT to its clients. To deliver exceptional voice and PBX based communication services to its customers, MBV IT traditionally used a hosted solution from a service provider. The rental solution used by MBV IT was way too expensive for the company, which was making it difficult to match its ROI target.
Moreover, this rental voice and PBX system did not have any provision to give better control over the system to the MBV IT team. Thus, the company was looking for a sustainable communication solution, which can replace their rental product.
The company was looking for a solution that can provide them with the key elements as mentioned below: