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Support Ticket

Type:

Community

Integrate a comprehensive help desk ticketing solution within the ASTPP system. This Add-on enables the complete technical support ticketing solution to let your users take benefit of raising technical support request by ease of sending an email. At the same time, the technical support operations in your business can be streamlined for better resource utilization and increased customer satisfaction.

Key Features

Multiple department support
Department allocation to admin / sub-admin
Email configuration for support ticket monitoring
Email notification on receipt of a new support ticket
Open a support ticket via the ASTPP customer portal
Open a support ticket by sending an email to a predefined department
Access of support tickets to reseller for all tickets raised by his customers
And more
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